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Jan
13
Kaiser Baas phone and live on-line chat support
Posted by Hasan Coskun on 13 January 2012 12:48 AM

Dear customers, we are now providing live on-line chat support during the weekdays till 9pm and weekend support is also available -

 

Monday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Tuesday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Wednesday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Thursday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Friday - 9am to 5pm EDT (phone and on-line chat support), 6pm to 9pm EDT (on-line chat support only)

Saturday - 12pm to 6pm EDT (on-line chat support only)

Sunday - 12pm to 6pm EDT (on-line chat support only)

 

Thank you

Kaiser Baas Support Team


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Dec
28
Tutorial videos available for DVD Maker, Photo Maker and TV Stick
Posted by Hasan Coskun on 28 December 2011 04:13 AM

We have tutorial videos available to watch for our three most popular products - DVD Maker, Photo Maker and TV Stick:

DVD Maker - http://vimeo.com/album/1765816

Photo Maker - http://vimeo.com/album/1765827

TV Stick - http://vimeo.com/album/1765841

 

Thank you

Kaiser Baas Support Team

 


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Aug
3
Updated firmware for the Wifi Media Player
Posted by Hasan Coskun on 03 August 2011 03:42 AM

We have a new firmware update for our Wifi Media Player, this update fixes an issue with sub titles appearing when pausing a DVD image or media file that contains sub titles, you can download it from this link -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/179/42/wifi-media-player-firmware-update-apr-20th

 

Cheers

Kaiser Baas Support Team


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Aug
3
Updated Total Media software for the TV Stick range
Posted by Hasan Coskun on 03 August 2011 03:35 AM


We have an updated version of the Total Media software for our TV Stick range, this fixes the audio issue with channel GEM, you can download it from this link -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/180/40/totalmedia-35-new-release


Cheers

Kaiser Baas Support Team


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Aug
3

If you have a Digital Radio USB Stick (KBA01016) or a Digital Radio TV Stick (KBA01017), we have new drivers and KB Radio software available to download from this link -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/178/36/updated-drivers--kb-radio-software


There is also an updated version of the Total Media software for the Digital Radio TV Stick (KBA01017), which corrects an issue with no audio on channel GEM -

http://kaiserbaas.helpserve.com/Knowledgebase/Article/View/186/40/totalmedia-35-new-release-digital-radio-tv-stick-model-only


Cheers

Kaiser Baas Support Team


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